Identity VerificationNew Feature

Verify your identity to establish trust with your customers, unlock premium features, and enhance the credibility of your business phone system.

Build Trust

Show customers you're a legitimate business with our verified badge.

Premium Features

Unlock additional features like advanced call analytics and premium support.

Verification Badge

Display a "Verified Business" badge on your profile and customer communications.

Step-by-Step Verification Process

1

Sign in to your KweKwe account

Log in to your KweKwe account and navigate to the dashboard. If you don't already have an account, you'll need to create one first.

Pro Tip: Make sure you're using the account associated with the business you want to verify. If you manage multiple businesses, select the correct one before proceeding.

2

Navigate to the Settings page

Click on your profile icon in the top-right corner of the dashboard, then select "Settings" from the dropdown menu.

Profile icon
Settings
3

Click on "Verify Now"

In the Settings page, look for the "Identity Verification" section. Click the "Verify Now" button to start the verification process.

Note: If you don't see the "Identity Verification" section, ensure you're using the latest version of KweKwe and try refreshing the page.

4

Complete the Stripe verification form

You'll be redirected to Stripe's secure verification platform. Follow the prompts to provide the requested information:

  • Enter your full legal name as it appears on your ID
  • Provide your business address and contact details
  • Upload a photo of your government-issued ID (passport, driver's license, or national ID card)
  • Take a selfie for facial verification (on supported devices)
  • Answer any additional questions about your business

Security: All your personal information is handled securely by Stripe, a leading payment processor with bank-level security standards. KweKwe does not directly store your ID documents.

5

Wait for verification approval

After submitting your information, Stripe will process your verification. This typically takes just a few minutes, but in some cases may take longer if additional information is needed.

Usually verified within minutes
6

Receive confirmation and activate verified status

Once your verification is approved, you'll receive an email confirmation. Your KweKwe account will automatically be updated with verified status and you'll see the verification badge on your profile.

Congratulations! You're now a verified business on KweKwe. This verification status will be visible to your customers and will unlock premium features.

Verification Requirements

Required Documents

  • Government-issued photo ID (passport, driver's license, or national ID card)

  • Business address verification (utility bill, bank statement, or official correspondence)

  • Business registration details (if applicable)

Technical Requirements

  • Modern web browser (Chrome, Firefox, Safari, or Edge)

  • Device with camera for ID verification and selfie (smartphone or computer with webcam)

  • Stable internet connection

Benefits of Verification

Enhanced Credibility

Display a verification badge on your profile and business phone system to establish trust with callers.

Premium Features Access

Unlock advanced features like extended call recording storage, premium voice options, and enhanced analytics.

Priority Support

Get faster response times and dedicated support for your business phone system.

Higher Caller Trust

Customers are more likely to engage with and trust verified businesses on initial contact.

Spam Protection

Verified businesses receive additional protection against spam and fraudulent activities.

Expanded Business Limits

Manage more phone numbers and business profiles with higher usage limits.

Frequently Asked Questions

How long does verification take?

Most verifications are completed within minutes. However, if there are issues with the provided documents or if additional verification is required, the process may take longer.

Is there a fee for verification?

No, identity verification is a free service provided to all KweKwe customers to enhance the security and credibility of our platform.

What happens if my verification is rejected?

If your verification is rejected, you'll receive an email explaining the reason. You can address the issues and resubmit your verification. Common reasons for rejection include blurry ID images, mismatched information, or expired documents.

Do I need to verify my identity if I'm a sole proprietor?

Yes, all businesses using KweKwe, including sole proprietors, are encouraged to complete identity verification to access all features and build customer trust.

How secure is my personal information during verification?

Very secure. We use Stripe's verification system, which employs bank-level security standards including encryption and secure data handling practices. Your ID documents are not stored on KweKwe's servers.

How often do I need to verify my identity?

Once your identity is verified, it remains valid indefinitely for your KweKwe account. You only need to re-verify if there are significant changes to your business information or if requested by our compliance team.

Ready to Get Verified?

Build trust with your customers and unlock premium features by verifying your identity today.